Terms & Conditions

1. General Terms & Conditions

1. Pricing may change without advance notice to customers.
2. All orders must be counted with a member of our staff either before leaving premises or at your location before signing the invoice.
3. Declining to count goods means you acknowledge receiving the correct quantity.
4. After collection or delivery, Vic Bay® assumes no responsibility for damages or shortages.
5. Vic Bay® cannot accept returns on already-branded items, even if branded in-house.
6. Client-arranged courier shipments mean the client accepts Vic Bay®'s dispatch policy without claims.
7. Shrinkage follows international standards when washing instructions on the label are adhered to.
8. Dark cotton garments may fade if exposed to excessive sunlight or perspiration.
9. All orders will be held for 48 hours. Thereafter, if not paid for, they will be returned to stock.

2. Wholesale Policy

1. Vic Bay® distributes blank apparel for promotional, marketing, screen-printing, embroidery, and workwear sectors.
2. Wholesale approval requires completing a registration form and submitting required documentation.

3. Privacy Policy

1. Vic Bay® collects only necessary information for order completion or status updates. Vic Bay® does not store your credit card information.
2. Website cookies track repeat visitors and traffic patterns anonymously to improve user experience.

4. Price and Styles

1. Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing.
2. Vic Bay® reserves the right to change or discontinue styles, colors, and sizes.

5. Sample Orders

1. All samples are invoiced then credited upon return.
2. Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed.
3. Samples must be in original condition and packaging. Damaged or soiled samples unfit for resale will be rejected.
4. Sample returns incur no handling fee.

6. Payment Policy

1. No goods will leave our premises without being paid for, including collections via courier.
2. All goods remain Vic Bay® property until fully paid.
3. New customers must pay via credit/debit card, EFT, or cash.
4. Mastercard and Visa accepted; no American Express or Diners Club.
5. Cash deposits may incur bank fees charged to your account.
6. EFT transfers are encouraged with online payment facilities available.
7. Cheques require prior management arrangement.
8. Use the correct bank account for immediate order clearance.
9. International payments take 4–7 working days; goods released only upon receipt.
10. Interest charges apply to overdue amounts per credit agreement terms.
11. All online payments are processed securely via our payment gateway.

7. Credit Policy

Credit availability depends on:

1. Completing and submitting a Credit Application Form.
2. Successful credit approval process completion.
3. Meeting minimum monthly spending requirements (contact your branch).
4. Trading history of more than 6 months with Vic Bay®.
5. Maintaining account in good standing at all times.

8. Cancellation Policy

1. Written orders (faxed, by email or online) constitute a binding contract and are legally enforceable.
2. Post-placement cancellations or post-collection returns may incur a 10% handling and administration fee.
3. Sample returns are exempt from handling fees.

9. Return Policy

1. All returns require an accompanying invoice.
2. Return items are subject to a 10% handling fee on the total value of the goods returned.
3. No cash refunds issued.
4. Unbranded garments in original condition accepted within 10 working days for replacement, credit, or refund. Card payment commissions are deducted.
5. Branded, printed, washed, dyed, relabelled, or non-resaleable garments are not accepted.
6. Customers must inspect goods before branding.
7. Vic Bay® is not liable for screen printing costs or reprinting expenses and recommends checking orders before delivery to printers.
8. Viewing products at showrooms or buying samples before final orders is recommended.
9. Special order returns are not accepted unless stock is faulty.
10. Additional return questions should be directed to your branch directly.

10. Collections and Delivery Policy

1. No goods will leave our premises without being paid for.
2. Orders release only after payment reflects in the bank account.
3. After collection or delivery, Vic Bay® has no control over stock and assumes no responsibility for damage or shortages.
4. Customers should inspect items before branding, especially with external companies.

11. Online Policy

1. Online sales orders are not official invoices until processed by a sales consultant.
2. Orders depend on stock availability. Other branches may have out-of-stock items.
3. Vic Bay® will not be held accountable for mistakes made by the client or any of their representatives.
4. Vic Bay® is not liable for fraudulent accounts despite legitimacy verification efforts.
5. Despite careful checking, website errors or omissions may occur.
6. Vic Bay® accepts no responsibility for mistakes or misprints.
7. Query questionable website prices by checking the latest price list after logging in and contacting your branch.
8. Wholesale price breaks apply to order quantities of the same product style and can be made up of multiple colours and sizes within that style starting above 250 units.

12. Online Payment Policy

1. Orders process only after payment receipt and release when payment reflects in the bank account.
2. Cash on collection orders are held for 48 hours before returning to stock.
3. EFT orders are held for 48 hours before returning to stock; use your order number as reference.
4. All online payments are processed securely. Please contact your branch if you have any payment queries.

13. Discount Policy

1. Discounts apply when ordering quantities exceeding 250 units of the same product. Check with your sales consultant for applicable amounts.

Branding Terms & Conditions

14. Direct To Garment (DTG) Policy

Applies to: Vic Bay GP, Vic Bay KZN and Vic Bay WP

1. Vic Bay® strives for perfect branding quality with important provisos.
2. Vic Bay® primarily prints on its own garments, providing extensive fabric expertise.
3. Vic Bay does not have knowledge of third party garments/products supplied for printing and will not be held liable for print quality on third party items.
4. Vic Bay® garment longevity requires adhering to washing instructions.
5. Artwork layouts can only be created once a signed Sales Order has been received.
6. Submitting artwork beforehand for format, size, and resolution verification is recommended.
7. Emailed artwork must be no larger than 20MB; larger files should be supplied via WeTransfer.
8. Artwork must be supplied in electronic format only: PNG, JPEG, TIFF or PDF.
9. Maximum print size is 350mm × 450mm (Vic Bay GP allows 520mm × 680mm).
10. Artwork must be supplied at a minimum resolution of 300 dpi.
11. Poor image quality responsibility rests with the submitter if initial artwork is substandard.
12. Once layouts are complete, you will be asked to sign an Artwork Approval Form.
13. Signing approval acknowledges you have full rights to the image.
14. Urgent deadline orders require immediate signing and payment; branding will not commence otherwise.
15. Colour will vary from what you see on screen to what is actually printed. Please supply both Pantone and CMYK codes.
16. To avoid font and text changes when going to print, all fonts must be converted to curves.
17. Sample printing is available upon request for a fee.
18. Pricing depends on print size, print locations, garment style, colour, and quantity.
19. DTG printing offers over 16 million colours without screen or positive charges.
20. No setup charge applies.
21. Redrawing fees are charged at R250 per hour excluding VAT.
22. No minimum order quantity required.
23. Lead time from receipt of full payment and artwork approval is 3–7 working days depending on quantity.

15. Screen Printing (SP) Policy

Applies to: Vic Bay KZN

1. Artwork layouts can only be created once a signed Sales Order has been received.
2. Submitting artwork beforehand for verification is recommended.
3. Emailed artwork must not exceed 20MB; use WeTransfer for larger files.
4. Artwork must be supplied in electronic format only: PNG, JPEG, TIFF or PDF.
5. Maximum print size is 450mm × 550mm.
6. Minimum artwork resolution is 300 dpi.
7. Vic Bay® is not responsible for poor-quality images from substandard initial artwork.
8. An Artwork Approval Form signing follows layout completion.
9. Signing approves the design and confirms you acknowledge you have full rights to the image.
10. Deadline orders require urgent signing and payment before branding commences.
11. Colour will vary from what you see on screen to what is actually printed. Please supply both Pantone and CMYK codes.
12. Convert fonts to curves to prevent substitution and attach font specifications.
13. Pricing factors include print size, artwork colour count, and garment quantity.
14. Screen printing allows for a maximum of 14 colours per print location.
15. Setup charges apply.
16. Minimum order quantity is 10.
17. Folding and poly bagging charges apply per garment.
18. Special inks are available at an additional charge, including: Glitter, Glow in Dark, Hi-Density, Puff, Discharge, Reflective, Shimmer, Foil, CMYK.
19. Lead time from receipt of full payment and artwork approval is 5–10 working days depending on quantity.

16. Embroidery (EMB) Policy

Applies to: Vic Bay WP

1. Artwork layouts can only be created once a signed Sales Order has been received.
2. Pre-submission artwork review for format, size, and resolution is recommended.
3. Large files should use WeTransfer rather than email (20MB limit).
4. Artwork must be supplied in electronic format only: PNG, JPEG, TIFF or PDF.
5. Maximum embroidery size is 350mm × 450mm.
6. Artwork must be supplied at a minimum resolution of 300 dpi.
7. Vic Bay® assumes no responsibility for poor-quality images from substandard initial artwork.
8. Once layouts are complete, you will be asked to sign an Artwork Approval Form.
9. Verify branding positioning, size, and thread colour match your specifications.
10. By signing approval, you acknowledge you have full rights to the image and that all information on the branding sheet is correct.
11. Urgent deadline orders require immediate signing and payment before branding begins.
12. All embroidery files created by Vic Bay belong to Vic Bay exclusively.
13. Colour will vary from what you see on screen to what is actually printed. Please supply both Pantone and CMYK codes.
14. Convert fonts to curves to avoid substitution and include font specifications.
15. Pricing depends on embroidery size, colour count, and garment quantity.
16. Vic Bay reserves the right to allow a 2% tolerance for production rejects.
17. Digitising requires 24–48 hours depending on complexity.
18. No minimum order quantity.
19. Folding and poly bagging incur additional per-garment charges.
20. Lead time from receipt of full payment and artwork approval is 10 working days for orders under 100 units. Larger order lead times to be quoted based on the size and artwork of the order.
21. Lead times exclude weekends and public holidays.